FAQs
Find answers to common questions about our Talent Insurance policies, plans, coverage options, claims process, and more. If you don’t see the answer you’re looking for, please don’t hesitate to contact us for assistance.
Platform
The LeggUP Platform includes:
- Proprietary Assessments: LeggUP’s Career Pulse Assessment measures 12 dimensions of Wellbeing and Productivity.
- Monthly Group Coaching Webinars: A certified coach from LeggUP’s network leads a monthly webinar addressing important topics like Difficult Conversations, Conflict Resolution, and Management Training
- People Analytics Dashboard: HR leaders receive access to LeggUP’s leadership dashboard for tracking utilization and aggregated team assessment results.
- Self-directed Digital Learning Tools: LeggUP's library covers 40 professional development topics.
- Access to discounted Talent Insurance coaching programs (employer- or employee-paid)
Talent Insurance can be added to a company’s LeggUP membership to offer professional one-on-one coaching to employees.
Talent Insurance includes:
- All components of the LeggUP Platform
- Live, virtual one-on-one coaching with a certified professional development coach
- Learning Style Assessment and intelligent coach-matching
Employees Stay, or We Pay! If any employee resigns within 1 year of completing a Talent Insurance program, LeggUP reimburses up to 1 free replacement program per employee.
Yes. Contact your salesperson for a sample workbook.
Yes, 2x per month
No, we currently do not record group coaching sessions, due to confidentiality required in coaching sessions
Yes. Zoom webinars allow for chat, polls, and more.
The number of participants varies. We can accommodate up to 1,000 members at any given time.
No purchase of coaching programs required.
Yes. Employers can also choose to subsidize a portion of coaching programs purchased by employees.
Platform member utilization is not shown on the employer dashboard. Your annual renewal report will contain utilization statistics about platform access.
No, platform access is an inclusive benefit for the entire organization.
Platform access is included in all employer-paid Talent Insurance program rates.
Retention guarantee applies only to those who complete a coaching program with 6 sessions or more.
Talent Insurance
Employer-paid coaching programs are available in packages of 3, 6, or 12. Employees may pay for one session at a time in the LeggUP platform.
Each coaching session is 50 minutes.
Yes, the coach partners with the employee for the entire duration of their program. An employee may request a coach change if they prefer to switch.
Our machine learning algorithm provides coach matches based on our proprietary science, which includes Learning Style Assessment and Career Pulse Assessment data.Coaches have a wide range of backgrounds and approaches:
Language
Seniority Level (Executive coaches vs mid-level)
LGBTQ+
Working Mothers
Every coach profile includes industry and experience so that the employee can choose a coach with a background that matches their needs.
Coaching sessions are 100% confidential; conversations will not be shared with employers. Coaches are trained to refer employees to their organization’s EAP or mental health support program if the conversation transcends the scope of coaching.
Yes! We encourage you to share as much context as possible during your kickoff call, and provide any documentation or resources that will be helpful for coaches to refer to during their sessions.
97% of our members provide positive feedback about their coaches and are satisfied with their match. In the event that the employee’s coach choice is not a fit, they may request a coach change. Your Customer Success Manager will connect them with a coach who is better suited to their needs.
No. Once the first session of a Talent Insurance program is used, all sessions are reserved for the assigned individual. Employers may give away unused programs (no sessions completed) to others in the organization. Single sessions may not be swapped between employees.
Yes, we offer group coaching webinars to our platform members. We also offer small group coaching for up to 6 participants per group.
No. Our coaching services are 100% virtual.
Our coaches are experts in helping employees hone their skills in leadership, communication, professionalism. Additionally, our coaches can help your employees adopt and practice your organizational processes.
Coaches do not provide training on technical skills.
Absolutely! We regularly create programs to address retention, attendance, and performance metrics. We’ll establish benchmark measurements and goals at the beginning of your coaching program.
Our certified professional development coaches are not licensed mental health professionals. While our coaches do provide support and techniques to address stress, burnout, relationships, and wellbeing—they are trained to recognize when the conversation is more suited for a licensed mental health professional and will refer employees to your organization’s resources.
I’m concerned your coaches might persuade my employees to leave, etc.
A coach will never instruct or recommend that an employee take a specific step in their career (this is against the ICF code of ethics). The role of the coach is to empower the individual to do the internal work needed to make a decision in their own best interest. For the majority of employees, this leads to changes in mindset and habits that increase job satisfaction and motivate them to become more engaged at work. Some may determine that it's time to move on to something that is a better fit.
Admin
It just takes two phone calls! First, you’ll meet with your Customer Success Manager on an admin kickoff call to establish goals and discuss the details of your coaching program. Then, simply provide the contact information of your participating employees and your Customer Success Manager will walk them through the onboarding process during a Member Introduction Webinar. Most employers get everyone started within one week!
Yes! Your LeggUP Customer Success Manager will provide rollout communication and resources to share with your people leading up to registration.
You’ll be billed in monthly installments. Payment is by ACH transfer; customers with monthly premiums under $2,500 can pay with a credit card.
You’ll be billed for the full amount of employer-paid a-la-carte coaching programs on the following month’s invoice.
We require 60 days in writing notice for cancellations after your first contract year.
Email your Customer Success Manager for any edits to your roster. For deletes, simply provide the name of the employee. For new employees, provide first name, last name, email address, and title. Your Customer Success Manager will send them an invitation via email to join the platform.
Email your Customer Success Manager the name of your terminated employee; they will remove the individual from our system.
If the employee completed their coaching program within the past 90 days, you are eligible for our Talent Insurance reimbursement of up to $2500.
Unused On-Demand coaching programs that are assigned to terminated employees may be reassigned to another employee.